HabitHouse
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Privacy Policy

This policy explains how HabitHouse handles your information in the app and on this website. The short version: we store what the app needs to work, your coach conversations are generated by the AI provider named below, your friends see only the wins you choose to share, and we do not sell your data or run advertising trackers.

Last updated: November 6, 2026

Who we are

HabitHouse is a service of Better Human Labs LLC ("we," "us," or "our"). We make the HabitHouse app for iPhone and run the habithouse.app website. Questions about this policy? Email hey@habithouse.app, or write to us at:

Better Human Labs LLC
69 Lincoln Blvd Ste A #222
Lincoln, CA 95648
United States

The HabitHouse app

Your account

You need an account to use HabitHouse. You can sign in with Apple, with Google, or with your email address, in which case we email you a 6-digit code each time you sign in. There are no passwords. We store a unique account identifier, the email address tied to your sign-in, your display name, a username that we create from your display name (you can change it), a profile picture if you add one, your time zone (so reminders and each day's logs land on the right day), the coach you picked, and your confirmation that you are 13 or older.

If you open a friend's profile link before you have an account, the app keeps that link on your phone for up to 7 days so it can connect you once you sign up. When it does, we record who invited you, so both of you can receive the coins we give for an invite.

What the app stores

To run the app, we store the content you create and the information the app needs to work:

  • Habits and schedules: the habits you add, how often and when you plan to do them, and the nook (folder) you file each one in.
  • Daily logs: whether you finished or skipped a habit each day, and the count for habits you count.
  • Notes and posts: the notes you write about a habit, and your posts. You can post a habit only right after you finish it, either with a photo you take with the app's camera or as a habit card with no photo. A post you make private stays on your profile, visible only to you.
  • Coach conversations: the messages you send your coach, the coach's replies, and any photo or file you attach to a message. Messages are kept for 30 days and then deleted, along with the photos and files attached to them. On the Free plan we also keep a count of the messages you have sent that day, which is how the daily limit works.
  • Coach memory and coach notes: a summary of what your coach has learned about your goals and patterns, generated from your conversations so its support stays consistent over time, and the coach notes your coach writes about a habit, and for a Workout about each exercise. Your coach updates them after you finish a session or the habit, on Free and on Pro. You can read them, clear them, or turn Coach notes off.
  • Timer and Workout sessions: if a habit has a Timer or a Workout, we store each session you finish: its length, and for a Workout the exercises, sets, reps and weights you entered.
  • Coach posts: the posts your coach makes in your Feed. They are put together from lines our team wrote and your own habits and sessions, not written by AI, and only you see them. We keep each one for 30 days, with whether you liked or hid it, and we keep your More like this and Less like this choices, which shape what comes next. You can turn Coach posts off in Settings, under Your coach.
  • HabitHouse posts: whether you liked, shared or hid each post HabitHouse makes, and when you saw the welcome post.
  • Houses, rooms, props and coins: the houses you own and the one you live in, the rooms you have opened and the door upgrades you bought for them, the objects you own, your coin balance, and a history of what you earned and spent.
  • Activity: when you last opened the app, so your coach stops sending check-ins if you have not been around for a while, and each day you open the app, to show your visit streak on your profile. You can hide your streak from others in Privacy settings.
  • Preferences: your chosen coach, reminder and notification settings, your coach sharing switches and what your coach can use, whether the app asks you to post after you finish a habit, the comment and sharing switches on each of your posts, who can visit your house, and whether your PRO badge shows.
  • Friends and sharing: your friends, pending requests, your posts, your likes, your comments and replies, the posts you have shared, the parties you host or join and the party posts you are tagged in, anyone you have blocked, and any reports you make. See Friends and what they can see.
  • Device codes: your phone's notification token, so your coach and friends can reach you. The app, Sentry and our update service each use a random code for this installation.
  • Sign-in sessions: our sign-in service, Supabase, keeps the IP address and device details of each signed-in session. We also log them when our server refuses a request. We use them only to keep accounts secure.
  • Support and feedback: messages and screenshots you send us, with the app version, platform, and device model so we can troubleshoot.
  • Diagnostics: when something in the app breaks, it records the error message, the technical trace, the app version, the platform, and the device model. This is our own error log. The app also sends crash reports and performance data about how the app is running to Sentry (Functional Software, Inc., United States), our crash-reporting service. A report carries technical details like these and never says who you are: no account identifier, name, email or IP address. Before a report leaves your phone, the app removes your name, email address, habit names, notes, coach messages and photos. Sentry keeps reports for up to 90 days and then deletes them.
  • App usage: the app contains no analytics or advertising kits from other companies, and its only outside kit for crash reports is Sentry, described above. To improve HabitHouse, the app keeps its own simple usage log: which features you use and when (for example, that you opened the app, viewed a screen, or tapped a button), linked to your account. It never includes your habit names, notes, messages, photos, or location. It stays in HabitHouse's own database, is never sold, is never used for advertising, and is never shared with other companies. Usage records are deleted after 13 months, and all of them are deleted when you delete your account.
  • Crisis pause: if a message suggests you may be in crisis, your coach pauses its check-ins for 72 hours, and we keep that pause on your account.
  • Safety counts: daily totals of how often the crisis card was shown and how often the safety check (below) acted, with no names, no account details, and no message text.

How the AI coaches work

Brock and Luna are artificial intelligence, not real people. Their chat replies and the texts they send you are generated by an AI model, apart from a few short lines our team wrote ahead of time. The posts your coach makes in your Feed are not written by AI: they are put together from lines our team wrote and your own numbers. They are fictional characters with written personalities, and no person reads or answers your conversations. You can read more on our AI and safety page.

When you message a coach, the text you wrote and any photo you attach are sent to an AI provider that generates the reply. A photo goes as a private link that stops working after a short time. You can also attach one file to a message: a PDF, a Word file or a text file, up to 10 MB. We keep it privately with the message for 30 days. Our server reads up to its first 20 pages as text and keeps that text with the message. The file's name and text go to Typesafe for the safety check, and the text goes to Z.AI so your coach can use it in that chat. We do not run the model ourselves. Coach replies, check-ins, coach notes, the line before a Workout or Timer session, and conversation summaries are generated by Z.AI (JINGSHENG HENGXING TECHNOLOGY PTE. LTD., Singapore) using its GLM model. Under its data processing terms, Z.AI processes each request in real time to produce the reply, does not store your messages, and does not use them to train its models.

Alongside your message, we send the context your coach needs to be useful: your first name, the habits you have chosen to share, your recent logs, your coach's saved memory, and, if you have granted it, your Apple Health summary. It also gets a few basics about your account: whether you are on Free or Pro and how many free messages you have left today, whether a care pause is on, the app version, and your local date and time, plus, while Your habits is on, the house you live in, your coins and your Coach texts setting. The provider handles your content only to deliver the coaching feature, under data processing terms that limit what it may do with it.

When you start a Workout or Timer session, your coach can show one short line about it first. The AI writes that line from the habit's details, such as its plan and your last few sessions, and only when your coach is allowed to see the habit. It is checked by the same safety service as every coach reply, written at most once per habit per day, and never saved in your chat. We keep only the latest line for each habit.

To keep conversations safe, the text of the messages you send, your coach's replies, check-in texts, and coach notes is also checked by an automated safety service, Typesafe (Typesafe AI, Inc., United States). We send only the text, never your name, account, or photos. Typesafe's terms say it does not use what we send to train AI models. A reply that fails the check is replaced before you see it, and a message that breaks our rules gets a notice instead of a coaching reply. No person reads the result. We keep daily totals of what the check did, with no names and no text.

You decide what your coach can use. In Settings, open Your coach: under What Brock can use (or What Luna can use, if Luna is your coach) there is a switch each for Your habits, Apple Health, Calendar, Reminders and Location. Every switch starts on. When you turn one off, your coach never uses that data, even if your iPhone allows it. Each habit also has its own switch, and the coach can see a habit only when Your habits and that habit's switch are both on. Turning either off stops that habit's details from being sent from then on. It does not erase what the coach already remembered: those memories are hidden while sharing is off and come back if you turn it on again. Deleting your account erases them. Messages you send to the coach are processed by the AI only after you say yes in the app, and you can turn it off in Settings. The app asks first with a card that names Z.AI, Typesafe and Parallel and what each one gets; until you agree, your coach does not reply or text you and nothing of yours goes to them, though a message about a crisis still gets crisis resources. Turning Coach AI off does not erase what your coach remembers: it is used again if you turn Coach AI back on. Comments have their own yes, in Settings, Privacy, Comment safety checks.

If you ask your coach to add a calendar event or a reminder, the app writes it on your phone with your permission, as long as the Calendar or Reminders switch is on. When you confirm one, we keep a copy of what was added (its title, date, time and notes) and a random code for your phone, so you can change or undo it later. If you ask your coach to find places nearby, the app uses your location once, with your permission, to search Apple Maps. Your location is never stored. What you searched for, such as "gyms" or a neighborhood you typed, stays on the coach's card in your chat for 30 days. With the Location switch off, your coach never uses your location, and you can type an area instead. The coach never claims to have done something it did not do.

When you ask your coach something that needs the web, we send a short search to Parallel Web Systems, our search provider, or to Z.AI if Parallel is unavailable. The search contains only the search words, never your name, email, messages or health details. The links you see are kept with your message for 30 days, then deleted.

Friends and what they can see

Friendships in HabitHouse are mutual: both people have to accept. You can find someone by their exact username, or share your profile link or QR code. There is no public feed, no follower count, no contact sync, and no way to look someone up by email or phone number.

Some things are visible to people who are not your friends yet, so they know who they are adding. Anyone who has your profile link, or your exact username while Find me by username is on, can see your display name, username and profile picture, how many friends you have, and your PRO badge if you have Pro. They also see up to 9 colour tiles where your shared posts would be: our server takes each tile's colours from a photo you shared, they never see the photo, and private posts are never counted. If they are allowed to visit your house, your profile shows a banner of the house you live in. You can hide the PRO badge in Edit profile, and turn off Find me by username in Privacy settings.

Your friends can see your display name, username and profile picture, who else you are friends with, and your posts. Your house banner also shows them the time of day where you are, as one word like morning or night, never your time zone. A post is either a photo or a habit card with no photo. It shows the habit's name and icon, its result and totals for the day (such as minutes or a count), the day, and your name, plus the photo if it has one. You can make a post private again at any time. Right after you finish a habit, the app asks whether you want to post it. You can turn that off in Privacy settings with Ask me to post after I finish a habit, and then nothing is posted.

Likes and comments. When you like a post, anyone who can see that post, including people who are not your friends, can see your name and profile picture in its Likes list. A post from HabitHouse itself has no Likes list: everyone sees the total, and only your friends see your name. If you block someone, your likes on each other's posts are deleted. When you comment on a post or reply to a comment, everyone who can see the post sees what you wrote, with your name and profile picture. On a friend's post, that includes their friends who are not yours. On a post from HabitHouse itself, that is everyone who sees the post. Before anyone sees a comment or reply, it is checked by Typesafe, the same automated safety service that checks coach chats. We send only the text. A comment that fails the check, or that cannot be checked, is not posted. You can delete your own comments and any comment on your own post, and you can turn comments off on any post of yours.

Sharing a post. Anyone who can see your post can share a link to it, unless you turn sharing off for that post. The link opens your post only for people who are already allowed to see it; anyone else sees only your name and profile picture and a way to add you as a friend. The preview of the link in a message shows the HabitHouse app icon and your display name, never your photo. When you share your own post, its picture and your profile link go to the app you pick. Posts from your coach and from HabitHouse share as a picture plus a link. A post shows how many people shared it, never who. Turning sharing off on your post stops every link to it.

Parties. A party is a way to do a habit with a Timer or a Workout together. The host shows a QR code, and anyone who scans it can join, even if they are not the host's friend. Joining a party never makes you friends. Before joining, anyone signed in with the code can see the host, the habit's name and icon, and the names and pictures of the people already in it. Once you are in, everyone in the party sees each other's names and profile pictures, who has stepped away, and one shared timer or workout set up by the host: the host's habit name and setup, including a Workout's sets, reps and weights, and who is controlling it. Nobody sees which of your own habits you counted the party for. If you have blocked someone in the party, or they have blocked you, you do not see each other in it, and someone blocked by the host, or who has blocked the host, cannot join. The host gets a notification when someone joins, everyone in the party gets one when it starts, and the host can remove people. A party stays in the Day view of everyone who was in it, and we keep its record until you delete your account.

Party posts. After a party, the host's post tags everyone who was in it by default. The host chooses who is tagged before posting and can change the tags later, but can only tag people who were in the party. If you are tagged, the app lets you know, and everyone who can see the host's post sees your name and profile picture on it, including people who are not your friends. On the post you can choose Remove me, and then you cannot be tagged on that post again, or Add to my profile, which shows it on your profile to your friends without adding it to their feeds as a new post. A block between you and the host takes your tag off for good. If you host, your party post can be seen by the people you tagged, even if they are not your friends, and by the friends of anyone who adds it to their profile. Your coach never sees your parties or your tags.

HabitHouse posts. HabitHouse itself posts to everyone's Feed: a welcome, app updates and new features. Only HabitHouse can post as HabitHouse, and nobody else can use its name. You can like, comment on and share these posts like any other.

You choose who can visit your house: only you, your friends, or anyone who has your username or your profile link. New accounts start with friends. A visitor sees your rooms and the objects you bought, never your habits or your progress. Your friends list stays friends-only, and your posts reach only the people described above.

Your friends never see your habit list, your logs, your notes, the posts you made private, or your coach conversations. Posting never shares anything with your coach, and your coach never sees what your friends do.

You can hide a post, block a person, or report a post, a comment or a person. When you block someone, they can no longer see your posts or comments and you no longer see theirs. Reports are read by a person on our team. To review a report we keep a copy of the reported content and the details of the report, even if the post or the account is deleted in the meantime, for up to 90 days. We keep it longer only where a documented safety or legal obligation requires it. If you change your username, we keep a record of the old one for the same period.

Device permissions

The app asks for a permission only when you use the feature that needs it, and you can change or withdraw any of them at any time in your iPhone's Settings:

  • Microphone and speech recognition: to dictate a message or a note instead of typing it. Dictation runs on your phone. The audio never leaves your device, and only the text you dictated goes anywhere, if you choose to send it.
  • Camera and photos: the camera when you take a photo to post a habit or scan a party or profile QR code; your photo library only when you attach a photo to a coach message or a feedback report, or set a profile picture; and, if you tap Save image, add-only access to save a picture to Photos.
  • Location: only when you ask your coach to find places nearby, only while you use the app, and only while your coach's Location switch is on. Your location is sent once, through our server, to Apple Maps to run that search, and is not stored. You can type a neighborhood instead.
  • Apple Health: read-only access to a small set of activity figures so your coach can confirm a habit without asking. See Apple Health data below.
  • Calendar and Reminders: used only when you ask your coach to add an event or a reminder, and only while your coach's Calendar or Reminders switch is on. HabitHouse asks iPhone for full access to your calendar and to Reminders, because it needs that to find the right calendar, add what you confirmed, and remove it again if you undo. It uses that access only for those items. It does not read, copy or send your other events or reminders.
  • Notifications: for habit reminders, messages from your coach, and friend activity you have turned on. You can switch any of these off in the app or in your iPhone's Settings.

The app never tracks your location in the background.

Apple Health data

If you grant Apple Health access, HabitHouse reads a limited, read-only summary from HealthKit: step count, workouts (type and duration), last night's sleep duration, and mindful minutes. We use it for one purpose: letting your coach confirm a habit was done and talk to you about it accurately. We never write to Apple Health.

You should know that this health summary is included in the context sent to our AI provider when it generates your coach's reply, in the same way your habit data is. It is sent with the message. When Apple Health shows you did a habit, the app marks it done and we store that the day's log came from Apple Health. We never store the numbers. Your coach's replies can mention them, and those replies are kept like other coach messages. If you turn off your coach's Apple Health or Your habits switch, the app does not read your health data for your coach, so none of it is sent with your messages.

In line with Apple's requirements for health data, we never use Apple Health data for advertising or marketing, never use it for data mining unrelated to your coaching, never sell or rent it, and never disclose it to anyone other than the AI provider described above, which processes it solely to generate your coach's response. Your Apple Health permission is managed by iOS, and the coach's access to the summary ends when you delete your account.

The website

This website is a small set of pages and a few server functions: the early access and news sign-ups, unsubscribing, the App Store button, and the pages behind links shared from the app. It does not run analytics or advertising trackers (the early access form only counts, with no personal information, how many people reach each step, as described below), and our pages set no cookies of their own, except the one described below for people under 13. Our hosting provider, Cloudflare, keeps standard server logs, including your IP address and browser details, to keep the site running and secure. The pages load their typefaces from Google Fonts, which means Google receives your IP address and browser details when a page loads.

When you ask for early access, the form asks which phone you use, because the beta is for iPhone, and, if you like, what you want to work on, so we learn what people want from HabitHouse. It asks the year you were born, and the month only if you were born exactly 13 years ago, to check that you are 13 or older. We keep only the fact and time that this check passed, never your birth year or month. If you are under 13, nothing is sent to us, and your browser remembers it for a year with a small cookie and a note in its storage, so the form stays closed. The form asks your email address to send you the beta link. Until November 5, 2026, it also asked your first name to greet you; if you gave it, we keep it with your other sign-up details. Until November 6, 2026, the page also asked after you signed up how you heard about us and, if you came from Instagram or TikTok, your handle. We also store whether you asked for news or to hear when HabitHouse is on Android, the date and time, the IP address and browser you used, and which page or link brought you there. If you joined our earlier waitlist, we hold your email address and the same signup details from then, and you stay on our news list until you unsubscribe.

Cloudflare Turnstile checks that a person, not a script, is signing up, and it receives your IP address and browser details to do that. Once that check passes, we use Resend to email you the link to the HabitHouse beta in TestFlight, Apple's app for trying apps early, where Apple's own terms and privacy policy apply. The link goes through habithouse.app first, so we can see whether it was tapped. If it is never tapped, we send at most two reminders, one after a day and one after four days, each with a link to stop them. People who join through TestFlight's public link are anonymous to us there, while installs, crash reports and the feedback you send in TestFlight still reach us. We put you on our news list only if you ask: by ticking "Email me HabitHouse news and updates", by asking to hear when HabitHouse is on Android, or by signing up in the "Get the news" box at the bottom of our home page, which stores your email address and the same signup details. The news list gets news about HabitHouse, such as when it is on the App Store or on Android. If you asked about Android, we note that so we can email you when it is.

If the human check cannot confirm you, the page keeps your address in your browser so it can quietly try again on a later visit. It also remembers in your browser that you asked and your beta link (and your first name, if you gave one before we stopped asking), so it can show them again if you come back, and the site remembers which coach you meet, the one you picked on the home page or one chosen at random. The form counts, with no personal information at all, how many people reach each question, go back, hit an error or finish, so we can make it easier to fill in. Every email has a one-click unsubscribe link, and you can email us to have your address removed. When you unsubscribe, we keep your address marked as unsubscribed so we never email you again. Ask us and we'll delete it.

We keep your early access sign-up details until you ask us to delete them, or until 12 months after HabitHouse launches on the App Store, whichever comes first. Two exceptions: while you're on our news list, we keep your email address and your news choices for as long as you stay on it, and any answers you gave to those questions after signing up (how you heard about us, and your handle) are deleted 90 days after you gave them. If you unsubscribe, we keep only your address, marked as unsubscribed, so we never email you again. The form's step counts hold no personal information, so they are not part of this.

If you then sign up in the app with the same email address, your account gets a Beta badge. To do that, we give the app a scrambled, one-way version (a hash) of each early access email address, never the list itself, and the app checks your account's address against it.

If you gave us your phone number on our old waitlist page, we keep it with your consent record and never text you. Email us and we'll delete it.

How we use your information

  • Provide and run the app, including coaching, rooms, reminders, and sharing with friends.
  • Personalize your coach's support and remember what matters to you.
  • Show your posts, likes and comments to the people who can see them, as described above.
  • Review reports, enforce our Terms of Use, and keep people safe.
  • Respond to your support requests and feedback.
  • Send the emails you signed up for.
  • Keep the service secure and prevent abuse.
  • Understand and improve how the app works.

Subscriptions and purchases

HabitHouse offers one paid subscription, HabitHouse Pro. If you buy it, the purchase is processed by Apple through the App Store, and our subscription-management provider, RevenueCat, tells us your subscription status so we can turn on Pro features. We never receive or store your payment-card details; those stay with Apple. You can manage or cancel a subscription any time in your iPhone's Settings, then your name, then Subscriptions. Deleting your HabitHouse account does not cancel a subscription, because Apple bills it, so cancel it there first.

A free trial of Pro is an App Store introductory offer, so it is handled by Apple like any other subscription purchase, and it becomes a paid subscription unless you cancel. RevenueCat tells us that you are in a trial and when it ends, which is how the app shows your trial's end date and, if your notifications are on, reminds you two days before it ends.

A new account may see a free week of Pro once, at the end of setting up, when that offer is available. It is the same App Store free trial: nothing starts unless you confirm it with Apple, and Not now skips it.

Who we share information with

We do not sell or rent your personal information, and we do not share it for advertising. We use a small set of service providers to run HabitHouse, each handling only what its job requires:

  • Supabase: our database, account authentication, private file storage, and the website's early access and news sign-ups.
  • Z.AI: AI coaching, and web searches when Parallel is unavailable, as described above. Z.AI is based in Singapore and processes coach requests there.
  • Parallel Web Systems: web searches for your coach, as described above.
  • Expo and Apple: app build infrastructure, app updates and delivery of push notifications. Messages from your coach and friend activity reach your phone through Expo's push service and Apple's. By default a notification carries its full text, so it can include a habit name, another person's name or your coach's message; you can switch that off in Settings, and your iPhone keeps a locked screen private by default.
  • Typesafe: the automated safety check of coach chat text and of comments, as described above.
  • Sentry: crash reports and performance data, as described above.
  • IDrive e2: storing our backups, as described below. They are encrypted on our own systems before they are sent, and only we hold the keys.
  • Apple Maps: nearby-place searches you ask your coach for, as described above.
  • Apple and RevenueCat: processing subscriptions, if you purchase one.
  • Resend: sending our emails, including your sign-in codes, the early access email and our news, and keeping the news list, including which addresses have unsubscribed.
  • Apple and Google: if you sign in with Apple or Google, they confirm who you are and share your email address with us (with Apple, this can be a private relay address). They can also share your name; Apple shares it only the first time you sign in.
  • Instagram, Messages and other apps: only when you share a picture or a link from HabitHouse. It goes from your phone straight to the app you pick, under that app's own terms.
  • Cloudflare and Google: hosting, the sign-up bot check, and typefaces for this website, as described above.

Your friends see what you choose to share with them, as described under Friends and what they can see. We may also disclose information if required by law, or to protect the rights, safety, and security of our users and HabitHouse.

What we don't do

To be clear about what HabitHouse does not do:

  • We don't sell or rent your personal information.
  • We don't run third-party advertising or analytics trackers, and we don't show ads.
  • We don't use advertising identifiers or track you across other apps and websites.
  • We don't track your location. The app uses it only for a nearby-places search you ask for, and doesn't store it.
  • We don't make anything you post public. Your posts are seen by friends you have accepted, and a party post also by the people tagged in it and the friends of anyone who adds it to their profile. A like or a comment is seen only by people who can see the post it is on.

Data storage and security

Your information is stored on cloud infrastructure provided by Supabase, hosted in the United States. Access is protected by row-level security, so no other user can read your data. Photos are kept in private storage that is never on a public address, and they are served through signed links that expire. When you pick or take a photo, the app asks your phone to leave out location metadata, and it re-encodes the image before upload. Data is encrypted in transit.

Data retention and deletion

You can delete your account at any time from the app: open Profile, tap the gear to open Settings, tap your name at the top to open Account, and choose Delete account. Deleting your account permanently removes your profile, habits and their logs, notes, photos, coach conversations and anything attached to them, coach memory and coach notes, houses, rooms, props and coins, friendships, posts, likes, comments and replies, profile picture, usage records, and the support feedback tied to your account. We also ask RevenueCat to delete its record of you, and then we delete your login. Your posts disappear from your friends' feeds, and your likes and comments disappear from the posts they were on. Crash reports already sent to Sentry are deleted within 90 days. We cannot recall a photo that someone has already saved or screenshotted. You can also email hey@habithouse.app to request deletion.

Deleting your account does not cancel a Pro subscription, because Apple bills it. Cancel it first in your iPhone's Settings, then your name, then Subscriptions.

While your account is open, we keep the content you create for as long as you keep it, because it is the app: your habits, logs, notes, and posts stay until you delete them. Coach chat messages are kept for 30 days and then deleted, along with the photos and files attached to them. You can delete a message you sent sooner by holding it and choosing Delete. Before a day's chat leaves, your coach keeps a short summary as memory; that memory stays until you delete your account, and coach notes stay until you clear them, delete the habit for good, or delete your account. Usage records are deleted after 13 months. Deleting a post takes it down for everyone and deletes its photo, its likes and its comments. It does not touch your habit log, your rooms or your coins. To keep a photo just for yourself, make the post private instead. Undoing a habit you posted deletes that post too. A comment stays until the person who wrote it or the owner of the post deletes it, or we remove it, and deleting a comment also deletes its replies. Turning comments off on a post hides its comments without deleting them.

Deleting a habit hides it everywhere and keeps it in Settings, under Deleted habits, so you can recover it. It stays there until you choose Delete for good, which erases the habit with its logs, notes, coach notes, Timer and Workout sessions, and its photos and their files. Shared posts you chose to keep when you deleted it stay shared, and your coins and props stay.

Report evidence is kept for up to 90 days, as described above. Daily totals that carry no names or account details, such as the safety counts, are not tied to you and are not part of your account. After you delete your account, we may retain a limited amount of information, such as purchase records, for as long as the law requires us to keep it for tax, accounting, security, or fraud-prevention reasons, after which it is deleted. Deleted data may persist briefly in routine encrypted backups until those backups age out on their normal cycle. Our email list is separate from your app account: deleting the app account does not remove you from the list, and unsubscribing does not delete your app account.

We keep encrypted backups of the service so we can recover from a failure. Backups are kept for up to 30 days and then deleted automatically, so anything you delete, including a whole account, is gone from them within 30 days.

Where your data is stored and sent

Better Human Labs LLC is based in the United States, and your information is stored and processed there. Our service providers may process it in the United States and other countries: in particular, your coach messages and the context sent with them are processed by Z.AI in Singapore, the safety check runs at Typesafe in the United States, and crash reports go to Sentry in the United States. If you are in the European Economic Area, the United Kingdom, or Switzerland, this means your information is transferred outside your home country. Where that transfer requires a safeguard, we put one in place with the provider in question, such as the European Commission's Standard Contractual Clauses.

Your privacy rights

Wherever you live, you can reach every one of these controls by emailing hey@habithouse.app, and most of them are built directly into the app. We answer within 30 days. We will not charge you or degrade your service for exercising a right.

If you are in the EEA, the UK, or Switzerland (GDPR)

Better Human Labs LLC is the controller of your information. You have the right to access your data, correct it, delete it, restrict or object to how we use it, withdraw consent at any time (without affecting what we did before you withdrew it), and receive a portable copy. You also have the right to complain to your national data-protection authority.

We rely on these legal bases:

  • Performance of a contract: running your account, storing your habits and logs, delivering coaching, showing your posts, likes and comments to the people who can see them, and processing a subscription.
  • Consent: sharing your coach messages, the photos and files you add, and the habit and Apple Health details you let your coach use with Z.AI, Typesafe and Parallel (Coach AI), and your comments with Typesafe (Comment safety checks), each of which you can turn off at any time in Settings; Apple Health data, location for a nearby-places search, notifications, camera and photo access, and marketing email. Health data is a special category of data under the GDPR, and we process it only on your explicit consent, which you can withdraw at any time in your device settings or by turning off your coach's Apple Health switch.
  • Legitimate interests: keeping the service secure, preventing abuse, reviewing reports, and understanding how the app is used so we can improve it. We balance these against your rights.
  • Legal obligation: keeping limited records we are required to keep.

We do not make decisions about you by purely automated means that produce a legal or similarly significant effect. Your coach's suggestions are guidance only, and you decide what to act on.

If you are in California (CCPA/CPRA)

In the last 12 months we have collected these categories of personal information: identifiers (account identifier, email address, username, and IP address); commercial information (subscription and trial status, and what you earned and spent with the in-app currency); internet or network activity (app version, platform, and device model in diagnostics, crash reports and support reports, app performance data, when you last opened the app, and the app usage log); geolocation (your location, used once and not stored, only when you ask for a nearby-places search); visual information (photos you capture or attach); health and exercise information (your Apple Health summary, if you grant it); and other content you create (habits, logs, notes, posts, likes, comments, and coach conversations). Before this version of the app, HabitHouse also offered coach voice calls and collected voice-call audio and minutes used. That feature has been retired, and we no longer collect either. We collect information from you directly and from your device with your permission, for the purposes described in this policy, and we keep it as described under "Data retention and deletion."

You have the right to know what we collect and how we use it, to delete it, to correct it, and to not be discriminated against for exercising those rights. You may use an authorized agent; we will ask for proof of their authority and verify your identity against the account before we act.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We have not done so in the preceding 12 months, and we do not sell or share the personal information of anyone we know to be under 16. Some of what we collect (health data and the contents of your messages) is sensitive personal information under California law. We use it only to provide the service you asked for and never to infer characteristics about you, so the right to limit its use does not change how we handle it. You can still turn health sharing off or delete your account at any time.

Other US states

If you live in a state with its own consumer-privacy law (such as Colorado, Connecticut, Virginia, Texas, Oregon, or Montana), you have comparable rights to access, correct, delete, and obtain a copy of your information, and to appeal if we decline a request. Email us and we will honor them. We do not process personal data for targeted advertising, sale, or profiling that produces legal or similarly significant effects.

Children and younger users

HabitHouse is for people 13 and older. You confirm your age when you create an account, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, email hey@habithouse.app and we'll delete it. If you are in the EEA or the UK and your country sets a higher age for consenting to online services (up to 16), you need a parent or guardian's consent below that age.

Companion chatbots may not be suitable for some minors. Brock and Luna hold open-ended conversations, and a younger user may not always keep in mind that they are talking to software rather than a person. If you are a parent or guardian, we'd encourage you to look at the app with your teenager before they use the coach. See our AI and safety page for how the coaches handle sensitive conversations.

Joining a party shares your name and profile picture with everyone in it and anyone who has its code, including people who are not your friends, so only scan or show a party code with people you know.

Changes to this policy

We may update this policy from time to time. When we do, we'll revise the "Last updated" date above. Significant changes may also be communicated in the app or by email.

Contact

Questions about this policy or your data? Email us at hey@habithouse.app.